Dinodirect - Dino Direct refuse to replace defective tablet!
Android tablet was ordered 22/11/12 as a Christmas present for my daughter. She used it for about an hour on Christmas day and then the tablet would no longer switch on. We left for a holiday that afternoon and sent a request to Dino Direct to replace the tablet on 12/01/12, the day we returned. I lodged an RMA request as advised on their website. It promised to be resolved within a week. 3 weeks later and no resolution was reached.
On 2/02/12 I lodged a complaint via their Feedback option. Between 2/02/12 and 14/02/12 numerous emails were exchanged and they agreed to replace the tablet if I returned it. The tablet was sent back on 16/02/12. Dino Direct received the tablet on 6/03/12 however they continued to tell me that they had not received it up until 11/4/12, over a month later! on 11/4/12 they sent me an email informing me that they would like to send me a replacement tablet. 2 days later on 13/4/12 they sent me an email saying that as the order was over 3 months old they could not replace the tablet but would let me choose another item to the value of $180. It had only taken more than 3 months because they had kept stuffing me around!
I spent two and a half hours on their live chat talking to Emily today (17/04/12) asking them to honour their email and replace the defective tablet. They continue to refuse because I had purchased the tablet at a discounted price and now it was worth more than what I originally purchased it for! The fact that the price has increased is irrelevant. The fact is that it is defective and should be replaced!
Emily would not allow me to speak to her manager or anyone else even though I asked to repeatedly. She agreed let me choose a different tablet worth US$200 or less to replace the tablet with, but all tablets on their site at that price are far inferior to the original tablet ordered. The only tablet that came even slightly close was valued at $234 and Emily would not agree to that! I am out of pocket now by $241 and my daughter still has not had her defective Christmas present replaced. I am disgusted! They are no better than thieves! All I ask for is that the defective tablet be replaced with a tablet that is at least nearly as good as the original defective tablet!