When they send the wrong item, it's as bad as if they don't send anything at all. You will have to spend so much time sending tons of e-mails and they always ask for more proof.
They ask for high definition picture of a number written quite small, if you don't have a high grade camera, you're out of luck. Then it's not enough, they ask for a AVI file because it seem like they can't watch any other format, I guess they don't know about VLC player or it's just another stalling tactic . Anyway, At first they have ignored my support ticket about the wrong item, I've had to write in their forum to get some attention and since then it's a never ending story.
I will have to take the lost as I'm spending a lot more time on this problem than the value of the nexus 7 case( they sent an Ipad mini case ). Don't do business with them, it might work fine for a few times but one of these days you will loose and this will wipe out all the saving that you've had so far.
Monetary Loss: $15.